Trish Walker is president of home and services for Best Buy Co. Inc. In this role, she is focused on developing an in-home strategy that moves beyond transactions to build deep customer relationships as part of the overall omnichannel experience.
Trish oversees all services in stores, online and in customers’ homes. That includes Best Buy’s In-Home Consultation program and the Geek Squad, a national tech-support organization with more than 20,000 agents dedicated to helping customers learn about and enjoy their technology. She also leads Best Buy Business, as well as the company’s service plan portfolio and customer care.
Before joining Best Buy in 2016, Trish spent 27 years at Accenture, most recently serving as senior managing director and North America retail practice lead. Prior to leading the retail practice, she held numerous leadership positions in Accenture’s retail practice, including marketing, operations, SAP and change management. She has worked with many leading retailers over the years, including Nordstrom, CVS, L.L. Bean, Macy’s and The Limited. She also led Accenture’s work on the Best Buy account for several years, during which she worked closely with Geek Squad.
Trish holds a bachelor’s degree in computer science from Boston College. She is a founding contributor of the Accenture Professorship at Boston College’s Carroll School of Management.