Trish Walker is the president of services for Best Buy Co. Inc. In this role, she oversees all services in stores, online and in customers’ homes. That includes the Geek Squad, a national tech-support organization with more than 20,000 agents dedicated to helping customers learn about and enjoy their technology, as well as the company’s service plan portfolio and customer care.
Before joining Best Buy in April 2016, Ms. Walker spent 27 years at Accenture, most recently serving as senior managing director and North America retail practice lead. Prior to leading the retail practice, she held numerous leadership positions in Accenture’s retail practice, including marketing, operations, SAP and change management. She has worked with many leading retailers over the years, including Nordstrom, CVS, L.L. Bean, Macy’s and The Limited. She also led Accenture’s work on the Best Buy account for several years, during which she worked closely with Geek Squad.
Ms. Walker holds a bachelor’s degree in computer science from Boston College. She is a founding contributor of the Accenture Professorship at Boston College’s Carroll School of Management.