Services

Best Buy - Wi-Fi

19 Oct: Geek Squad’s New Setup & Support Service Helps Solve Your Wi-Fi Woes

It happened again.

You’re ready to kick back with some popcorn and watch that new movie on Netflix, but as soon as you push play, you’re greeted with that dreaded circle that never seems to stop spinning.

It’s another buffering issue because of a poor Wi-Fi connection.

But there’s help. Enter the new Home Wi-Fi Setup & Support service from Best Buy’s Geek Squad.

Going well beyond what internet service providers typically offer, Geek Squad Agents will optimize your router’s performance by configuring advanced settings you might not know exist.

wireless network-best buy-geek squad

22 Jan: Get Your Home’s Wireless Network Up to Speed

Everything is connected to the internet today; it’s called the Internet of Things for a reason, right? The average American household has at least eight devices connected to the home wireless network.

[callout]Check out this Geek Squad video
about upgrading your home network.
Learn more by reading Best Buy’s
home networking buyer’s guide. [/callout]Being so connected is great, but when you have that many devices under one roof working at the same time, it bogs down the Wi-Fi.

And a bogged-down network only means one thing: buffering.

Geek Squad

30 Dec: No Lines, New App: Geek Squad Makes it Easier to Get Help

Let’s face it, waiting in line is no fun.

That’s why Geek Squad has made the experience of getting your tech products fixed more convenient and efficient.

Geek Squad has eliminated lines at the Precincts inside Best Buy stores by implementing a new reservation system. And a new Geek Squad mobile app (available at your favorite app store) will let you make appointments, track repairs, view service plans and more from wherever you are.

Making a reservation ensures that an Agent will be able to help you at the time and location that’s most convenient for you.

PR Blog Image of Router

07 Oct: Best Buy’s Geek Squad, NETGEAR Team to Create New Wi-Fi Router

American households have more connected devices than ever. Yet many of us often overlook the reality that adding devices — from smartphones to computers to televisions — can strain our Wi-Fi networks and slow down connection speeds.

To help solve these connection problems, Best Buy and Geek Squad have joined with NETGEAR to create a single solution that combines the high-performance NETGEAR Nighthawk DST AC1900 router with Geek Squad setup and a year of free continuing online and phone support.

The router, built to the specifications of Best Buy, can keep up with the growing number of connected devices in the home, while also virtually eliminating Wi-Fi dead zones.

GS Services

14 Sep: Best Buy Revamps Geek Squad Support Services

New plans give consumers unmatched help and expert advice for their computing needs, in-store and online

Technology has changed the world but knowing how to keep it all working – or even get the most out of it – isn’t easy. The fact is, as much as we love our technology, many of us could use some help with it. That’s where Best Buy and Geek Squad come in. We are the technology experts who can help you set up your technology and the one-stop shop you can turn to when something goes wrong.

23 Oct: Microsoft Office 2010 Available at Best Buy Now

Beginning today, consumers can purchase Microsoft Office 2010 at all 1,081 Best Buy store locations in the U.S. and online at BestBuy.com.

In addition, Office 2010 will be pre-installed on many of the more than 45 PCs Best Buy carries from the top computing brands (Acer, Asus, Compaq, Dell, Gateway, HP, Samsung, Sony, Toshiba, Lenovo).  Office 2010 delivers enhancements that create better looking documents and presentations; ease e-mail management and calendaring; and enable people to view, edit and share Office 2010 documents from anywhere.

29 May: Best Buy Reports Fiscal Fourth Quarter and Full Year 2012 Results

Outlines New Transformation Strategy
Describes Specific Actions to Improve Business Performance

— Fourth Quarter and Full Year EPS:

  • GAAP: loss of ($4.89) in the fourth quarter; ($3.36) for the full year, inclusive of previously announced charges
  • Adjusted (non-GAAP): profit of $2.47 in the fourth quarter, up 25 percent; $3.64 for the full year, up 6 percent

Transformation Strategy to Focus on:

  • Multi-year cost reduction program
  • U.S. store format improvements
  • Growth initiatives
  • Improved customer experience

— Actions to Improve Business Performance:

  • $800 million in planned cost reductions by fiscal 2015; $250 million in fiscal 2013
  • Reductions to fund investments in enhanced customer experience and growth initiatives
  • Launch Connected Store full market test in the Twin Cities and San Antonio in fiscal 2013
  • Closure of 50 U.S.

22 May: Best Buy Reports Fiscal First Quarter Results

GAAP diluted EPS of $0.47; adjusted (non-GAAP) diluted EPS up 11 percent to $0.72
Company building a new turnaround plan
Full year guidance outlook unchanged

FISCAL FIRST QUARTER PERFORMANCE SUMMARY(1)
(U.S. dollars and square footage in millions, except per share and per square foot amounts)
Three Months Ended
May 5, 2012 April 30, 2011 Change
Revenue $11,610 $11,369 2%
Comparable store sales % change(2) (5.3%) (3.0%) N/A
Gross profit as % of revenue 25.0% 25.7% (70bps)
SG&A as % of revenue 21.7% 21.6% 10bps
Restructuring charges $127 $4 N/A
Operating income $262 $460 (43%)
Operating income as a % of revenue 2.3% 4.0% (170bps)
Diluted EPS from continuing operations $0.47 $0.64 (27%)
Adjusted (non-GAAP) Results(3)
Operating income $389 $464 (16%)
Operating income as a % of revenue 3.4% 4.1% (70bps)
Diluted EPS from continuing operations $0.72 $0.65 11%
Key Metrics(4)
Total U.S.