Best Buy

By Best Buy Lifestyle

01 May: Manager Uses Experience To Talk To Employees About Mental Health

Warning: This post discusses depression and suicide.

TJ Ellis is no stranger to struggle.

His grandma raised him, but she died from breast cancer when he was 11. After that, he couch-surfed so he wouldn’t have to sleep in the back of his mom’s van. At 16, he juggled school with a full-time job. And at 19, feeling overwhelmed and alone, he tried to take his own life.

Now the general manager of a Best Buy store in suburban Seattle, TJ uses those life experiences to shape how he cares for his employees — especially the ones with whom he can empathize.

By Best Buy Company News

28 Apr: An Update From Best Buy CEO Corie Barry On How We Can Safely Get You What You Need

I genuinely hope you and your family are staying safe and feeling well. We all know the world continues to react to an unprecedented pandemic, and I wanted to update you on the ways in which Best Buy is evolving to meet our customers’ vital technology and appliance needs. Just as importantly, I want to share a big step forward in how we are now able to better serve you in your home.

Across the country — in virtually every city, county and state in which there is a stay-at-home order — we have been designated an “essential” retailer.

By Best Buy Company News

28 Apr: Best Buy To Offer New In-Store Consultations

Since the COVID-19 pandemic began, Best Buy has been working to safely provide the technology essentials people need to work, learn and prepare food at home.

Early on, we closed the inside of our stores to shoppers and moved to a curbside pickup model for customer and employee safety. This works well when purchasing many items. But some purchases, like large appliances or networking equipment, are often made easier with an in-person store visit and a conversation with an expert to answer detailed questions.

By Best Buy Technology

24 Apr: Tips For Staying Cyber-Savvy At Home

The phrases “stay at home” and “work from home” have become common for many of us these days. And while technology makes it possible for us to do those things more easily, it can also present new opportunities for cybercriminals.

The Justice Department has warned that criminals are trying to exploit COVID-19 fears through a variety of scams. Those include phishing emails, malicious websites and fraudulent donation requests.

For tips on how to stay safe from hackers and be our best cyber-selves, we chatted with Geek Squad Agent Zach Timlin.

By Best Buy Lifestyle

22 Apr: Best Buy Employee Helps COVID-19 Causes In Philippines

Like many of us, Jen Teves can ride out the current pandemic in relative comfort, ordering takeout and having groceries delivered. But she knows that’s not the case for millions of people in her home country.

Jen, who works on Best Buy’s customer experience team, grew up in a small agricultural town in the Philippines. COVID-19 has the potential to devastate her home country, where one in five people live on less than $2 a day.

“If America and Europe are struggling, how much worse is it in a country like mine,” Jen said.

By Best Buy Company News

22 Apr: Virtual In-Home Consultations Offer Help When You Need It

Having the right tech at home is more important than ever before. To help, Best Buy is now offering free virtual in-home consultations to meet your essential technology needs.

Instead of visiting customers’ homes like they normally would, our In-Home Advisors are providing consultations by chat, phone and video. They’re specially trained whole-home experts who can help with anything from setting up a home office to updating a home Wi-Fi network.

Virtual in-home consultations are easy to set up. On BestBuy.com

By Best Buy Lifestyle

22 Apr: Amid Pandemic, Arkansas Employees Survived A Tornado

It’s hard to regain normalcy during a pandemic. It’s even harder after having to endure a natural disaster, too.

That’s what Best Buy General Manager Alex Trufin is facing after a tornado flattened his Jonesboro, Arkansas, store in a matter of seconds while 17 employees and two customers sheltered inside.

“I’ve been there 13 years. That was like my home,” Alex said. “I felt like we had built a dream team. The day before the tornado, we finished first in the company for sales.”

By Best Buy Lifestyle

22 Apr: Best Buy Employee Saves Day With Tech Rescue — From A Distance

You’re trying to work from home. Your kids are trying to learn from home. To add to the stress of living through a global pandemic, your home network goes on the fritz.

Then, you get pinged by a remote support technician from Best Buy. He’s already aware of your network issue and he’s on the case.

“In these times of social distancing, when customers really want to get their stuff working, I can do the same things remotely than I can do in their homes,” said Damion Santos, a custom services technician who’s a pro at ensuring devices around a home work together harmoniously.

By Best Buy Technology

21 Apr: 7 Ways Tech Can Nurture Your Creativity At Home

Matt Polski is taking advantage of all this time at home by mixing some catchy quarantine-inspired jingles.

Creativity comes naturally for Matt, who works in marketing at Best Buy. So far, his song catalog includes “Does anybody know what day it is?” and “What do you do when you’re quarantined?”

“There are people going through really nasty situations right now. They’re losing jobs, health, family members and friends,” he said. “Hopefully these songs can give people a brief escape from external stressors.”

By Best Buy Company News

15 Apr: Best Buy Provides Business Update Related To COVID-19

MINNEAPOLIS, April 15, 2020 — Best Buy Co., Inc. (NYSE: BBY) today announced business updates related to the novel coronavirus (COVID-19).

Best Buy CEO Corie Barry said, “The situation we are all facing as a result of the COVID-19 pandemic is truly unprecedented. As we previously communicated, we made the decision for the health and safety of our customers and employees to shift our stores to a temporary enhanced curbside service-only model starting March 22. At that time, we also suspended all in-home delivery, installation and repairs.”

By Best Buy Lifestyle

10 Apr: Social Distancing Versus Social Isolation

Long before news of the coronavirus emerged in late 2019, researchers have been studying the effects of isolation on older people.

Now, as the world responds with unprecedented speed to the threat of COVID-19, the urgency of helping everybody stay in touch is an urgent priority – especially for vulnerable seniors and the newly telecommuting, homeschooling, stressed sandwich generation, who coordinates their care (now from a distance).

Physical social distancing is a critical precaution to “flatten the curve.”

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By Best Buy Technology

10 Apr: Live Healthier At Home, With Tech

With millions of Americans finding themselves doing nearly everything under the same roof because of the COVID-19 crisis, it’s become more important than ever to find ways to maintain our health and wellness from the comfort of home.

Best Buy In-Home Advisor Michael Clark is just the guy to help show us how technology can help us not just survive, but thrive. He has visited upward of 3,000 homes over the past six years to help people understand how technology can enhance their lives.

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