Since March 2013, Mr. Wilson has overseen a strategic plan that has driven the company towards providing a seamless “Total Retail” experience for customers’ connected worlds. His leadership has been instrumental in introducing and implementing an in-store and online experience that builds long-term relationships with customers and provides excellent support and service before, during and after purchase.
Recognized as a proven innovator and decisive leader, Mr. Wilson began his career at Best Buy more than 25 years ago on the front lines of a Future Shop store in Edmonton, Alberta. Since then, he has worked in numerous leadership areas of the company, including merchandising, operations, marketing, and e-commerce.
Mr. Wilson continues to lead the charge through introducing innovative ideas, including the company’s recent growth into expanded product assortment online, reserve and pick-up in store program, and optimizing the company’s delivery and fulfillment systems. Most recently, he led the successful consolidation of Future Shop into the Best Buy brand.