One of our customers in the Boca Raton, Florida area was tragically attacked yesterday and has since passed away. We are profoundly sorry and offer our deepest sympathies to her family. Out of respect for them, we have closed our Boca Raton store today.
Beyond working with law enforcement in any way we can, we have suspended our relationship with the small, local company that was subcontracted to deliver to the customer’s home. In the hours after we initially learned what happened, we immediately revisited our delivery and installation programs and, in the coming days, will do two things: 1) ensure all our processes were followed and 2) work with our delivery partners to do anything more we can to help ensure that this type of tragedy will not happen again. Additionally, we are hiring an independent security firm to review our existing screening, audit and safety programs and share with us their assessment on how we can improve.
For more than 20 years, millions of Americans have trusted us to come into their homes and, on days like this, I am fully aware of how precious that trust is and how vital it is that we do everything in our power to earn it. Today, we redouble our efforts to do just that.
CEO, Best Buy