Best Buy Policy Regarding Child Pornography Found on Customers’ Computers

Nearly 100 times a year, our Geek Squad repair employees discover what appears to be child pornography on customers’ computers. Our employees do not search for this material; they inadvertently discover it when attempting to confirm we have recovered lost customer data.

We have a moral and, in more than 20 states, a legal obligation to report these findings to law enforcement. We share this policy with our customers in writing before we begin any repair.

As a company, we have not sought or received training from law enforcement in how to search for child pornography. Our policies prohibit employees from doing anything other than what is necessary to solve the customer’s problem. In the wake of these allegations, we have redoubled our efforts to train employees on what to do — and not do — in these circumstances.

We have learned that four employees may have received payment after turning over alleged child pornography to the FBI. Any decision to accept payment was in very poor judgement and inconsistent with our training and policies. Three of these employees are no longer with the company and the fourth has been reprimanded and reassigned.