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No Lines, New App: Geek Squad Makes it Easier to Get Help

Let’s face it, waiting in line is no fun.

That’s why Geek Squad has made the experience of getting your tech products fixed more convenient and efficient.

Geek Squad has eliminated lines at the Precincts inside Best Buy stores by implementing a new reservation system. And a new Geek Squad mobile app (available at your favorite app store) will let you make appointments, track repairs, view service plans and more from wherever you are.

Making a reservation ensures that an Agent will be able to help you at the time and location that’s most convenient for you. No more waiting around. Simply go online to reserve time with an Agent or make a reservation with the mobile app.

You also can schedule an appointment at the store, at which time you may choose to receive a text message when it’s time for your appointment. During your 15-minute consultation, an Agent will give you undivided attention.

No reservation? No problem. Just stop in to your local Precinct, and an Agent will tell you the expected wait time. You can browse the latest and greatest tech products, or leave and return later.

Geek Squad service on the go

Available for Android and iOS, the Geek Squad app puts the resources you need right at your fingertips, making it quick and easy to:

  • View service plans and 24/7 support coverages.
  • Connect with an Agent via phone or email.
  • Schedule Precinct reservations.
  • Track repair status of products in real-time.
  • Find a store.

You can download the Geek Squad Android App or iOS App now.