Jenn Bourque was so excited about the great deal she got on a new TV at BestBuy.com that she wasn’t even upset when it arrived with a shattered screen.
She simply drove to her local store in Lafayette, Louisiana, to exchange it. And while she was there, she decided to upgrade to a nicer model.
One problem: She didn’t have her wallet, and she was $7.82 short on cash.
“I’ve got it,” the store associate, Kentrell Balthazar, said to her surprise.