BlueAssist

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02 Dec: ‘BlueAssist’ Puts Best Buy’s Expert Service in the Palm of Your Hand

Need help choosing between two TVs? Wondering whether the latest smartwatch is compatible with your smartphone? Want to check the status of a recent order?

Now you can get help on all of that and more with BlueAssist, a new live-chat feature within the Best Buy mobile app. With the simple touch of a button or shake of the phone (while the app is running), you can get expert service right in the palm of your hand.

pm_iphonepm_iphone“Previously, if you had a question or needed advice while browsing our mobile app, you were left with two options: call or email. 

Best Buy Seattle Tech Development Center Grand Opening 2015.

29 Oct: Best Buy Unveils Seattle Technology Development Center

Bala Subramanian, senior vice president and chief technology officer for Best Buy, left, and Washington Gov. Jay Inslee in Seattle on Thursday. 

State and local officials joined Best Buy in celebrating the grand opening of the company’s new technology development center in Seattle on Thursday.

The office, first announced in February, is focused on mobile development, cloud engineering and the omnichannel customer experience. About 25 employees work there, and there’s room to grow to 100 employees over time.

Best Buy expects this office to drive breakthrough innovation at incredible scale, building on its rapid e-commerce growth in recent quarters.

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23 Oct: Free Shipping on BestBuy.com Starts Sunday

Customers starting to tackle their holiday shopping lists early will enjoy free shipping on all orders starting this Sunday.

BestBuy.com will offer free shipping with no minimum order required from Oct. 25, 2015, through Jan. 2, 2016, on all items sold by and shipped from Best Buy.1

It’s one of several new offerings at Best Buy this holiday season:

  • Best Buy Mobile App Live Chat: You can now get in-the-moment help through BlueAssist, a new in-app live-chat feature that brings expert service to the palm of your hand with the simple touch of a button (or a simple shake of the phone while in the app).