customer cupport

Illustrated image of customer support experience via the Best Buy app

09 Apr: How Best Buy is using generative AI to create better customer support experiences

At Best Buy, our purpose is to enrich lives through technology. We’re able to do this by focusing on meeting our customers wherever they are along their technology journey, offering a unique mix of advice, products, and services. Whether it’s in our stores, on BestBuy.com, through our app, or in customer homes, we’re here to help people understand all the possibilities that technology can offer them.  

That’s why we’ve partnered with Google Cloud and Accenture to help us further unlock the power of people, using generative AI to provide our customers with even more personalized, best-in-class tech support experiences.