customer experience

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03 Aug: Employee’s Act Of Kindness Surprises Louisiana Customer

Jenn Bourque was so excited about the great deal she got on a new TV at BestBuy.com that she wasn’t even upset when it arrived with a shattered screen.

She simply drove to her local store in Lafayette, Louisiana, to exchange it. And while she was there, she decided to upgrade to a nicer model.

One problem: She didn’t have her wallet, and she was $7.82 short on cash.

“I’ve got it,” the store associate, Kentrell Balthazar, said to her surprise.