Geek Squad

Best Buy Health logo

27 Dec: A Year in Review: Best Buy Health in 2023

Best Buy Health in 2023 continued to make exciting progress, making waves with a series of groundbreaking announcements that promise to accomplish our goal of enabling care in the home for everyone.

New strategic partnerships

This year, Best Buy Health announced several strategic partnerships with renowned healthcare providers across the country. Through this work, we’re leveraging our expertise in omnichannel, supply chain, Caring Center support and services, in-home support and our ability to connect patients and physicians. By joining forces with clinical leaders in the industry, we continue to demonstrate that we are a driving force behind the fusion of technology and healthcare.

Best Buy Health and Geisinger blog

12 Sep: Best Buy Health and Geisinger expand work to improve chronic disease management at home

 Initial program with Best Buy’s Geek Squad resulted in quicker access to care, better adherence and more positive outcomes for chronic care patients

MINNEAPOLIS and DANVILLE, Pa. (Sept. 12, 2023) – Building on the success of delivering in-home care for patients with chronic conditions through Geek Squad, Best Buy Health and Geisinger announced today that they will expand their work together to bring a better level of care to more patients within the Geisinger network.

Geisinger launched its ConnectedCare365 chronic care management platform in 2021 and has since enrolled more than 1,100 patients in remote patient monitoring programs for chronic conditions like congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), hypertension, and diabetes.

Claudia Hernandez Blog

01 Nov: Kentucky Agent blends Mexican culture with art

Tradition is everything to Geek Squad City Agent Claudia Hernandez. Claudia — known in the Louisville community as Clay Mata — is a proud Chicana self-taught artist who spreads her culture with each brushstroke.

Claudia’s inspiration comes from the colorful and culturally vibrant Día de los Muertos holiday, also known as Day of the Dead. The Mexican holiday is observed annually from Nov. 1-2 with a joyful celebration to remember and pay respect to friends, family members and loved ones who have died.

GS Brand Love blog

14 Jul: Indiana Geek Squad Agents surprise 9-year-old gamer with new gear

For two Geek Squad Agents in Indiana, a seemingly routine computer setup job turned into an opportunity to help a little girl build on her dreams.

The duo, Kyle Shephard and Tyler Derouin, arrived on site at the home of a 9-year-old girl who is a star student and avid gamer. Their task was to get her computer up and running, but there were issues with the processor fan and internal graphics card — two critical components of computer gaming.  

“We got it to work, but it wasn’t going to play a ton of games very well,” Kyle said.

Samsung Repair Blog

14 Jul: Best Buy expands Samsung Authorized Service and Repair in stores nationwide

Last fall, we introduced our Samsung Authorized Service and Repair to offer customers a full suite of repair solutions for their Samsung smartphones.  

Today we’re bringing that service to even more of our customers by rolling it out it in more than 250 Best Buy stores across the country. With the expansion, more customers will have access to in-person support for nearly all Samsung smartphones, including the Galaxy S and Note devices, as well as the Galaxy Z series of foldable smartphones.

GSA 15 year blog

30 Jun: Geek Squad Academy celebrates 15-year anniversary

At Geek Squad Academy (GSA), anytime someone says the word “cool,” the response is always “very cool.” 

This year, the Best Buy-sponsored educational program has something very cool to celebrate: 15 years of inspiring students around the country through interactive technology camps. Participants get to learn about coding, digital music, video game design and more during fun, hands-on activities. To commemorate the program’s anniversary, custom T-shirts and posters were designed with “15 Seasons of Very Cool” branding.    

“It’s rewarding to see it change over the years,” said Agent and frequent GSA volunteer Ricky Noriega.

Agent Nortons fathers day blog

17 Jun: Like father, like son: Badges run in Oklahoma family

For some, a great way to start the day could be watching the sun rise or sipping a perfect cup of coffee. But for Shelby Norton, it’s all about family.

“Morning started out great with my dad presenting my badge to me,” he posted on social media with a photo of himself and his dad, Jim.

As is customary for many badge ceremonies, there was an element of surprise for Shelby, a Home Theater Agent in USO 1804 in Oklahoma. His supervisor, John Holbrook, set up the event for him and a few other Cadets and Agents in March.

Tony and Bob - Geek Squad

04 May: Agent gifts his badge to colleague during a difficult time

A few months ago, Tony Kline received a package in the mail that came as a shock: the 5-year Geek Squad badge of his colleague, Bob Luthardt.

While Tony immediately planned to send the badge back, Bob included a note that explained there was no one more deserving of his badge. The two have never met in person, but they’ve developed a bond over the years that Bob says saved his life.

“Tony persevered with me when no one else would,” Bob said.


22 Nov: Longest-tenured Geek Squad Agent hits milestone anniversary

John Dahlquist didn’t plan to ask Geek Squad’s founder for a job back in 1996, but that spontaneous pitch turned into what’s become a quarter-century career — and counting.

“The rest, as they say, is history,” he said.

Earlier this month, Agent Dahlquist became the first recipient of a Geek Squad 25-year badge. The one-of-a-kind, gold-plated icon was presented to him in a special ceremony, complete with a custom cake and the presence of more than 100 fellow Agents, teammates, leaders and friends (not to mention delivered via Geekmobile). 


10 Sep: She started as a cashier, now she’s a top Geek Squad manager

Yaquira Resto didn’t start her career in Best Buy working in tech, but now she’s running one of the top-performing Geek Squad precincts in the company.

The Puerto Rico native started as a cashier at a store in Puerto Rico in 2008. She became a service operations manager before leaving to work at another tech company for a few years.

Yaquira returned to Best Buy in 2018 and now serves as a Geek Squad manager at our San Juan location. She leads a team of 35 Geek Squad Agents who serve thousands of customers each month.


30 Jul: What’s in a name? A lot for these two Agents

Geek Squad assistant manager Brenda Aragão is used to seeing badges for new Agents come across her desk, but this one was different. It was inscribed with her family name.

The badge was for her cousin Karine Aragão, who installs home theater products.

The two grew up as close as sisters and now work in the same market in Massachusetts. Brenda is the one who encouraged Karine, one of the only women installers in her market, to work at Best Buy.


07 Apr: Geek Squad Agent rescues mother, daughter in rollover crash

Geek Squad Agent Andrew Ward was driving down an icy Kansas highway in February when the car in front of him was clipped by another vehicle and flipped over. It landed with its wheels in the air and roof caved into the concrete.

His heart thumping, Andrew, who was on his way to help with a refrigerator installation, pulled over.

“My first instinct was to jump out and help. No matter who it was,” he said. “This could be anybody. It could have been my wife or my neighbor.”