Ryan Brash has only been with Best Buy for about a year, but his outstanding customer attention has drawn recognition from leaders.
customer service
“She didn’t care if it was broken. She just physically wanted it back.”
Kelvin Tolston lives every day like it could be his last because one day it almost was.
He was hit by a drunk driver 10 years ago, and the wreck almost cost him his life. He was put in a medically induced coma and lost sight in his right eye.
For Kelvin, every moment matters — and the Geek Squad manager brings that philosophy to how he treats customers, too.
“I’ve been through times I needed people to do stuff for me I couldn’t do for myself,” he said.
How a Kansas employee helped a customer recover old voicemails he thought were lost forever.
Need help choosing between two TVs? Want to check the status of a recent order? Now you can get help that and more with BlueAssist, a new live-chat feature within the Best Buy mobile app.