Geek Squad Agent Andrew Ward was driving down an icy Kansas highway in February when the car in front of him was clipped by another vehicle and flipped over. It landed with its wheels in the air and roof caved into the concrete.
His heart thumping, Andrew, who was on his way to help with a refrigerator installation, pulled over.
“My first instinct was to jump out and help. No matter who it was,” he said. “This could be anybody. It could have been my wife or my neighbor.”
Kevin Arlinghaus was at home watching television when he smelled smoke.
“It didn’t smell like a barbecue. It smelled like burning plastic,” he said.
Kevin — who works for Best Buy subsidiary GreatCall — went outside to investigate and soon discovered a fire in a nearby garage at his townhome community in Carlsbad, California. Within minutes, the garage was fully engulfed in flames.
Kevin is now being hailed as a hero after calling 911 and helping save a 93-year-old woman and her adult grandson.
After wrapping up a busy day of meetings at the Best Buy headquarters on Tuesday, a group of Geek Squad Autotechs from across the country returned to their hotel to relax. Little did they know they were about to save a man’s life.
Ethan Kimmel of Portland, Oregon, and Nick Potter of Naples, Florida, were hanging out in the bar area, talking to some fellow Geek Squad Agents, when someone in the group pointed out what he thought was a man assaulting an older man about 20 yards away.
As soon as Geek Squad Agents Thomas Willis and Lucas Wilt entered the hospital room, the woman’s face lit up with excitement.
“My heroes!” she exclaimed. Then she asked for a hug, and the Agents were more than happy to oblige.
The last time they saw one another, the Agents were saving the woman from a fiery crash on the back roads of southwestern Virginia. She was badly injured and had to be airlifted to the hospital. Now, she’s expected to make a full recovery.