Remote Support


22 Apr: Best Buy Employee Saves Day With Tech Rescue — From A Distance

You’re trying to work from home. Your kids are trying to learn from home. To add to the stress of living through a global pandemic, your home network goes on the fritz.

Then, you get pinged by a remote support technician from Best Buy. He’s already aware of your network issue and he’s on the case.

“In these times of social distancing, when customers really want to get their stuff working, I can do the same things remotely than I can do in their homes,” said Damion Santos, a custom services technician who’s a pro at ensuring devices around a home work together harmoniously.