Geek Squad Agent

By Best Buy Technology

24 Sep: New Lively Flip Keeps Older Adults Connected

Best Buy Health today unveiled Lively Flip, a new, easy-to-use flip phone that’s designed to help older adults stay connected to family, friends and the health services they need.

The Lively Flip will be available in stores and online at Best Buy and Rite Aid later this month and at Walgreens in late October. It can also be purchased at GreatCall.com and through direct sales toll-free numbers.

The Lively Flip is the next evolution of the Jitterbug, designed to help older adults live their best possible lives. Voice services with Amazon Alexa are a new, enhanced feature that gives users the option to use their voice to make calls, write texts, check the weather and more. Users

By Best Buy Geek Squad Lifestyle

02 Sep: Geek Squad Manager Helps WWII Vet Get Reconnected

Kelvin Tolston lives every day like it could be his last because one day it almost was.

He was hit by a drunk driver 10 years ago, and the wreck almost cost him his life. He was put in a medically induced coma and lost sight in his right eye.

For Kelvin, every moment matters — and the Geek Squad manager brings that philosophy to how he treats customers, too.

“I’ve been through times I needed people to do stuff for me I couldn’t do for myself,” he said.

By Best Buy Lifestyle

11 Aug: Gamers Embrace Online Connections During Pandemic

As many people struggled with how to remain socially connected during a time of social distancing, Phillip England found solace in the fictional worlds — and real-life connections — of online gaming.

For Phillip, a Geek Squad Agent in Arizona, that wasn’t a big change from his routine prior to COVID-19. The avid gamer would regularly conquer missions on Arma 3, a military game that led him to collaborate with players from around the world, many of whom he now calls friends.

By Katie Huggins Technology

22 Jul: 5 Tips For Choosing The Right Laptop For Learning From Home

As school districts across the country announce what classrooms will look like this fall, parents and students are gearing up for the new normal.

If you’re learning from home and spending even more time online, it might be time to upgrade your technology to make sure you’re getting the most out of your virtual classroom.

Here’s some helpful advice from Geek Squad Agent Derek Meister for what to look for in a new laptop.

Operating system

The operating system is the core of your laptop.

By Best Buy Company News

21 Jul: Best Buy Provides Updates On Evolution Of Employee Pay And Sales Performance

Increasing Starting Hourly Wage to $15 on Aug. 2

Quarter-to-Date Sales Up Approximately 2.5% Compared to Last Year

Sales Up Approximately 15% Compared to Last Year Since Stores
Re-opened for Customer Shopping

MINNEAPOLIS, July 21, 2020 — Best Buy Co., Inc. (NYSE: BBY) today announced updates related to employee pay evolution and Q2 FY21 quarter-to-date sales performance.

Employee Pay Evolution

The company is raising the starting hourly wage for all Domestic employees to $15 effective Aug. 2.

“Strong consumer demand, combined with shopping experiences that emphasize safety and convenience, has helped produce our sales results to date,” Best Buy CEO Corie Barry said.

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By John Vomhof Jr. Company News

09 Jun: Best Buy To Invite More Shoppers Inside Stores, No Appointment Needed

Best Buy today announced that customers soon will be able to safely and freely shop at the majority of our stores without an appointment.

Starting June 15, more than 800 locations across the country will begin allowing a limited number of people inside. We’ll also continue to offer contactless curbside pickup and in-store consultations for those who prefer to shop that way.

“Throughout the pandemic, nothing has been more important to us than the safety of our customers and employees,” said Ray Sliva, president of retail.

By Best Buy Lifestyle

08 Jun: Sew Good: Best Buy Employees Make Face Coverings

COVID-19 has changed the way we think about social interactions at work, and many companies, including Best Buy, are requiring employees to wear face coverings.

While the company is providing face coverings for employees, some have chosen to add a little personal flare by making their own. Others have chipped in to make them for their colleagues around the country, especially early in the pandemic when face coverings were in short supply.

So far, close to 6,000 homemade face coverings have been distributed to employees across the country.

By Best Buy Lifestyle

21 May: For One Transgender Employee, A Culture Of Care Makes All The Difference

When Jack Dixon was ready to share his big news with his Geek Squad co-workers, he wasn’t sure what kind of reaction he would get.

With a childhood photo of Jack holding a baby doll in one hand and a pellet gun in the other as the backdrop, his manager made the announcement: Jack had made the courageous decision to transition from female to male.

The room erupted in applause.

Jack grew up in a home where he was expected to wear dresses on Sundays.

By Best Buy Company News

15 May: Best Buy Provides Free Tech Classes For Kids At Home

As students face a summer of being homebound because of COVID-19, they (and their parents) are actively looking for new opportunities to learn, explore and grow.

Best Buy is here to help.

Our Geek Squad Agents have created a suite of free online courses that are designed to ignite kids’ creativity and teach them new tech skills. Inspired by our popular Geek Squad Academy summer camps, the curriculum includes topics such as smartphone photography, binary code and how to build video games and websites.

By Best Buy Company News

28 Apr: Best Buy To Offer New In-Store Consultations

Since the COVID-19 pandemic began, Best Buy has been working to safely provide the technology essentials people need to work, learn and prepare food at home.

Early on, we closed the inside of our stores to shoppers and moved to a curbside pickup model for customer and employee safety. This works well when purchasing many items. But some purchases, like large appliances or networking equipment, are often made easier with an in-person store visit and a conversation with an expert to answer detailed questions.

By Best Buy Technology

24 Apr: Tips For Staying Cyber-Savvy At Home

The phrases “stay at home” and “work from home” have become common for many of us these days. And while technology makes it possible for us to do those things more easily, it can also present new opportunities for cybercriminals.

The Justice Department has warned that criminals are trying to exploit COVID-19 fears through a variety of scams. Those include phishing emails, malicious websites and fraudulent donation requests.

For tips on how to stay safe from hackers and be our best cyber-selves, we chatted with Geek Squad Agent Zach Timlin.

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Geek Squad Agent

Operating system

Increasing Starting Hourly Wage to $15 on Aug. 2

Quarter-to-Date Sales Up Approximately 2.5% Compared to Last Year

Sales Up Approximately 15% Compared to Last Year Since StoresRe-opened for Customer Shopping

Employee Pay Evolution

Sales Up Approximately 15% Compared to Last Year Since Stores
Re-opened for Customer Shopping