Geek Squad Agent

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By John Vomhof Jr. Company News

09 Jun: Best Buy To Invite More Shoppers Inside Stores, No Appointment Needed

Best Buy today announced that customers soon will be able to safely and freely shop at the majority of our stores without an appointment.

Starting June 15, more than 800 locations across the country will begin allowing a limited number of people inside. We’ll also continue to offer contactless curbside pickup and in-store consultations for those who prefer to shop that way.

“Throughout the pandemic, nothing has been more important to us than the safety of our customers and employees,” said Ray Sliva, president of retail.

By Best Buy Lifestyle

08 Jun: Sew Good: Best Buy Employees Make Face Coverings

COVID-19 has changed the way we think about social interactions at work, and many companies, including Best Buy, are requiring employees to wear face coverings.

While the company is providing face coverings for employees, some have chosen to add a little personal flare by making their own. Others have chipped in to make them for their colleagues around the country, especially early in the pandemic when face coverings were in short supply.

So far, close to 6,000 homemade face coverings have been distributed to employees across the country.

By Best Buy Lifestyle

21 May: For One Transgender Employee, A Culture Of Care Makes All The Difference

When Jack Dixon was ready to share his big news with his Geek Squad co-workers, he wasn’t sure what kind of reaction he would get.

With a childhood photo of Jack holding a baby doll in one hand and a pellet gun in the other as the backdrop, his manager made the announcement: Jack had made the courageous decision to transition from female to male.

The room erupted in applause.

Jack grew up in a home where he was expected to wear dresses on Sundays.

By Best Buy Company News

15 May: Best Buy Provides Free Tech Classes For Kids At Home

As students face a summer of being homebound because of COVID-19, they (and their parents) are actively looking for new opportunities to learn, explore and grow.

Best Buy is here to help.

Our Geek Squad Agents have created a suite of free online courses that are designed to ignite kids’ creativity and teach them new tech skills. Inspired by our popular Geek Squad Academy summer camps, the curriculum includes topics such as smartphone photography, binary code and how to build video games and websites.

By Best Buy Company News

28 Apr: Best Buy To Offer New In-Store Consultations

Since the COVID-19 pandemic began, Best Buy has been working to safely provide the technology essentials people need to work, learn and prepare food at home.

Early on, we closed the inside of our stores to shoppers and moved to a curbside pickup model for customer and employee safety. This works well when purchasing many items. But some purchases, like large appliances or networking equipment, are often made easier with an in-person store visit and a conversation with an expert to answer detailed questions.

By Best Buy Technology

24 Apr: Tips For Staying Cyber-Savvy At Home

The phrases “stay at home” and “work from home” have become common for many of us these days. And while technology makes it possible for us to do those things more easily, it can also present new opportunities for cybercriminals.

The Justice Department has warned that criminals are trying to exploit COVID-19 fears through a variety of scams. Those include phishing emails, malicious websites and fraudulent donation requests.

For tips on how to stay safe from hackers and be our best cyber-selves, we chatted with Geek Squad Agent Zach Timlin.

By Suzanne Hilker Technology

24 Apr: Spring Cleaning Tips For Your Appliances

We’re all spending a lot of time at home this spring, and that means our appliances are getting more use than normal.

To keep those hardworking machines in tip-top shape, it’s important to give them a good spring cleaning.

To learn more, we talked to Geek Squad Agent Jonathon Sprague, who has more than 14 years of experience helping customers with all their appliance needs.

“Thoroughly cleaning your appliances will extend their life and ensure they are running most efficiently,” Agent Sprague said.

By Best Buy Company News

15 Apr: Best Buy Provides Business Update Related To COVID-19

MINNEAPOLIS, April 15, 2020 — Best Buy Co., Inc. (NYSE: BBY) today announced business updates related to the novel coronavirus (COVID-19).

Best Buy CEO Corie Barry said, “The situation we are all facing as a result of the COVID-19 pandemic is truly unprecedented. As we previously communicated, we made the decision for the health and safety of our customers and employees to shift our stores to a temporary enhanced curbside service-only model starting March 22. At that time, we also suspended all in-home delivery, installation and repairs.”

By Best Buy Company News Sustainability

09 Apr: Protecting Our Planet Is Part Of Best Buy’s Business

Best Buy is a big company, which means we have an even bigger responsibility to take care of the environment and use resources responsibly.

We are committed to creating a thriving business while protecting the planet, conserving natural resources and preventing pollution. We do this through reducing our carbon footprint, building out a circular economy and helping our customers live more sustainably.

“We aim to keep our customers and their communities at the forefront of our decision making,” said Hugh Cherne, Associate Director of Environmental Sustainability at Best Buy.

By John Vomhof Jr. Technology

06 Apr: 5 Tips For Optimizing Your Home Wi-Fi

We’ve all experienced the frustrations of slow, unreliable internet. There are the buffering videos, the slow-to-load websites and the Wi-Fi dead zones.

For many of us, our daily lives revolve around the internet and our connected devices. And that’s even more true since the COVID-19 outbreak.

“I’m relying on my Wi-Fi to help me work, connect with people and stream lots of shows,” said Geek Squad Agent Derek Meister, who is also working from home right now. “So, I need my internet speeds to be on point.”

By John Vomhof Jr. Technology

27 Mar: Tips For Staying Productive While Working From Home

With many workplaces closed to help stop the spread of coronavirus (COVID19), millions of Americans suddenly find themselves navigating the challenges of working from home.

It can be hard to stay productive outside of your normal work setting, so it’s important to make sure you have the right equipment — and game plan — to make it work.

To learn more, we chatted with Derek Meister, a Geek Squad Agent who provides online support for our customers and has nine years of remote-working experience.

By Keegan Shoutz Technology

27 Feb: GreatCall Introduces New Lively App and Lively Wearable2

They're designed to keep aging adults safer and more independent.

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