geek squad


21 May: Best Buy Surprises Michigan Teen In Birthday Parade

Josh and Jennifer Wesolek wanted to outdo all the drive-by birthday celebrations they’d seen during the COVID-19 crisis. After all, their son Matt wasn’t just turning 18, he was graduating high school, too.

They thought he deserved something big. And that’s why Josh reached out to his local Best Buy store in Saginaw, Michigan.

“I called you guys to add a little extra spark to it,” Josh said.

And it worked. No one expected to see a Geek Squad van in the lineup of firetrucks and friends’ sedans.


24 Apr: Spring Cleaning Tips For Your Appliances

We’re all spending a lot of time at home this spring, and that means our appliances are getting more use than normal.

To keep those hardworking machines in tip-top shape, it’s important to give them a good spring cleaning.

To learn more, we talked to Geek Squad Agent Jonathon Sprague, who has more than 14 years of experience helping customers with all their appliance needs.

“Thoroughly cleaning your appliances will extend their life and ensure they are running most efficiently,” Agent Sprague said.


10 Feb: With end of Windows 7, consider computer options

A few weeks ago, Microsoft said goodbye to its 10-year-old operating system, Windows 7.  

With support for Windows 7 ending, National Clean Out Your Computer Day on Feb. 10 and National Safer Internet Day on Feb. 11, now is the perfect time to check whether you need to update your system and give your computer some well-deserved TLC.

We talked to Geek Squad Agent Derek Meister to find out what the end of Windows 7 means for users and how they can keep their computers running at peak performance.

Remember. Y2k

30 Dec: Geek Squad Agents reflect on 20th anniversary of Y2K

Andy Bork spent Dec. 31, 1999, at Geek Squad’s original precinct in Minneapolis, helping prepare for the yet-unknown impact of the so-called Y2K crisis.

“We had all hands on deck, waiting to see what would happen,” recalls Agent Bork, who was one of about 10 full-time Agents at the time.

The problem — made prevalent in headlines in the months leading up to the new year — was that computers only processed dates in two digits, which meant that the coming year 2000 would be indistinguishable from 1900.


06 Aug: Geek Squad Agent donates kidney to colleague

You can work with people for years and not know much about them. Unless you’re like Katie Moran, a social butterfly who knows just about everyone at Best Buy’s Geek Squad City.

Katie, a Geek Squad Agent at the technology-repair facility in Kentucky, noticed that friend and colleague Agent Mike Beams was missing a lot of work.

“When it kept happening, I started asking him more questions about what’s going on,” Katie said.

She learned Mike was sick and getting sicker.


09 May: Geek Squad Agents Save Choking Man at Minnesota Hotel

After wrapping up a busy day of meetings at the Best Buy headquarters on Tuesday, a group of Geek Squad Autotechs from across the country returned to their hotel to relax. Little did they know they were about to save a man’s life.

Ethan Kimmel of Portland, Oregon, and Nick Potter of Naples, Florida, were hanging out in the bar area, talking to some fellow Geek Squad Agents, when someone in the group pointed out what he thought was a man assaulting an older man about 20 yards away.

Dad and Me

10 Jan: Hearing his late father’s voice again, in a Best Buy store

Just a few days into 2019, one customer says Best Buy has already made his year by saving something he couldn’t replace: his late father’s voice.

Halidor Arkellsson is a longtime Best Buy customer whose father’s confusion about voicemail turned out to be a gift he treasured.

His father, Dale, liked that answering machines allowed him to talk until someone heard him and picked up the phone to continue the conversation. But when phone technology evolved to software-based voicemail and took away that interactive feature, Halidor’s dad didn’t immediately convert along with it.


24 Oct: An Agent and a young patient inspire each other

It takes some people their entire lives to learn how to live in the moment.

But at just 16 years old, Christian was a master at it. Cancer will do that to a teenager. Christian’s ability to find humor in the toughest times made him an instant friend with Geek Squad Agent Elliot Nelson.

The pair met while Christian was being treated at Children’s Minnesota in Minneapolis. Agent Nelson works at the philanthropic Geek Squad Precinct inside the hospital.

Their shared passion for video games and laughs is a reminder that friends can make even the most painful moments a little less so.


19 Sep: Avoid those cracked screens, dropped laptops and other campus tech fails

The school year is in full swing, and all those new back-to-school gadgets are (hopefully) being put to good use. Now, the goal is to keep them that way.

College-bound students spent the biggest chunk of their back-to-school budgets on consumer electronics this year,* and unfortunately (but not totally surprising), 18-to-24 year-olds are more likely than the general population to have accidents with their tech. College students are especially at risk for tech mishaps**.

Aaron Perkins is a senior at West Virginia University, and he’s also a Geek Squad Agent at our store in Morgantown, West Virginia.


07 Aug: ‘Geek Squad heroes’ save Michigan man’s day

Sonny Guizzetti had seemingly tried everything but couldn’t figure out how to get his laptop or tablet to connect to FaceTime.

“I was getting so frustrated it was driving me crazy,” the Michigan man recalled.

So, he jumped in his car and drove to his local Best Buy store in Marquette, Michigan, to get some help from his friends at the Geek Squad.

Problem solved.

It wasn’t a quick fix, but Geek Squad Agent Eric Nelson was patient and stuck with it until he found a solution.


18 Jul: EMT-certified Agent helps fellow Agent at crash scene

Geek Squad Agents Lizandra Hernandez and William Lomeli were driving between house calls in Fresno, California, one morning in early June when they came upon a crash involving a car and a motorcycle at a busy intersection.

First responders hadn’t arrived yet, so Lizandra — a certified EMT — took charge. She jumped out of the Geek Squad van and began to assess the condition of the motorcyclist.

While checking for life-threatening injuries, she asked the man to remove his jacket. She noticed he was wearing a white, short-sleeved shirt and a black tie.

Best Buy - Total Tech Support

22 May: Finally, there’s one service you can rely on for advice and help for all your tech needs

Best Buy Total Tech Support members receive unlimited Geek Squad help in-store, by phone, online and via the Best Buy Home app, no matter where or when they bought their products.

MINNEAPOLIS – (May 22, 2018) – For the first time, Best Buy customers can get help for all their technology and appliances, immediately and easily, no matter where or when they bought them. Best Buy Total Tech Support Powered by Geek Squad launches nationwide today, bringing  Americans the technology troubleshooting and support they need with convenience — and a price — that is hard to beat.