geek squad

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07 Apr: Geek Squad Agent rescues mother, daughter in rollover crash

Geek Squad Agent Andrew Ward was driving down an icy Kansas highway in February when the car in front of him was clipped by another vehicle and flipped over. It landed with its wheels in the air and roof caved into the concrete.

His heart thumping, Andrew, who was on his way to help with a refrigerator installation, pulled over.

“My first instinct was to jump out and help. No matter who it was,” he said. “This could be anybody. It could have been my wife or my neighbor.”

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30 Mar: For World Backup Day, 5 Tips to Protect Your Data

Whether it’s important documents, a college paper or your cherished family photos, it’s a sickening feeling when your data disappears, and you can’t figure out how to recover it.

That’s why it’s so important to back up your data in case your computer gets lost or stolen or the hard drive crashes. From cloud storage services to external hard drives, there are lots of options for how to make sure all your files are secure.

“It’s a lot easier to take the steps to prevent losing your data than it is to recover it after something happens,” said Frankie Kandaya, a Geek Squad Agent in Charlotte, North Carolina.

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26 Dec: How to get help with your new tech

There’s nothing like unwrapping new tech over the holidays. And then comes the added fun of testing it all out and getting everything working the way you want.

If you need a hand with that, Best Buy is here to help. We’ve got you covered with a variety of safe and easy ways to get help with installation, setup and troubleshooting for that new holiday tech.

Here are a few examples of the tech support options we provide.

Tech Tips videos

Available on Best Buy’s YouTube channel, Tech Tips videos are a quick way to get help with a variety of popular tech products, including smart displays, Wi-Fi systems and streaming devices.

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21 Oct: Ohio first grader wins Halloween with Geek Squad Costume

Most 6-year-old boys will probably be wearing superhero costumes for Halloween this year, but not Aidan Markworth. He’s dressing as a Geek Squad Agent.

The Ohio first grader already has the persona nailed down. He has a white shirt, a black clip-on tie and a serious love of technology.

“He desperately wants to work at the Geek Squad,” said his mom, Kelly. “He breaks down and starts to cry when I tell him his has to wait 12 more years.”

Aidan’s passion for technology started with a child’s tablet and asking the Google Mini questions.

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21 Oct: Geek Squad Agent’s Family Goes All Out for Halloween

Derek Meister’s family is to Halloween what the Griswolds are to Christmas. 

For the past 25 years, they’ve decked out their suburban Cleveland home with hundreds of decorations every October. They have about 30 giant yard inflatables, a graveyard full of Styrofoam tombstones and even a high-tech light show

“People start coming by while we’re setting it up,” said Derek, a longtime Geek Squad Agent. “Some places don’t even do trick-or-treating anymore, but we still get about 200 kids every year on Halloween.”

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15 Oct: Tech-savvy senior brings piano — and joy — to others

Herb Williams sits down at his piano, looks at the camera and starts to play. His fingers bound across the keys with a familiarity only eight decades can bring, then the 91-year-old posts the video on Facebook.

He’s repeated this scene nearly every day since COVID-19 sequestered people in their homes last spring. And he learned the skills from two Best Buy Canada Geek Squad Agents — as part of Best Buy Health’s Digital Citizen service.

Agents Rachel Sturm and Chadd Sine began teaching digital literacy skills to seniors a year and a half ago through a partnership that brings technology workshops and support to seniors at select Amica Senior Lifestyles residences in Canada.

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21 May: Best Buy Surprises Michigan Teen In Birthday Parade

Josh and Jennifer Wesolek wanted to outdo all the drive-by birthday celebrations they’d seen during the COVID-19 crisis. After all, their son Matt wasn’t just turning 18, he was graduating high school, too.

They thought he deserved something big. And that’s why Josh reached out to his local Best Buy store in Saginaw, Michigan.

“I called you guys to add a little extra spark to it,” Josh said.

And it worked. No one expected to see a Geek Squad van in the lineup of firetrucks and friends’ sedans.

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24 Apr: Spring Cleaning Tips For Your Appliances

We’re all spending a lot of time at home this spring, and that means our appliances are getting more use than normal.

To keep those hardworking machines in tip-top shape, it’s important to give them a good spring cleaning.

To learn more, we talked to Geek Squad Agent Jonathon Sprague, who has more than 14 years of experience helping customers with all their appliance needs.

“Thoroughly cleaning your appliances will extend their life and ensure they are running most efficiently,” Agent Sprague said.

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10 Feb: With end of Windows 7, consider computer options

A few weeks ago, Microsoft said goodbye to its 10-year-old operating system, Windows 7.  

With support for Windows 7 ending, National Clean Out Your Computer Day on Feb. 10 and National Safer Internet Day on Feb. 11, now is the perfect time to check whether you need to update your system and give your computer some well-deserved TLC.

We talked to Geek Squad Agent Derek Meister to find out what the end of Windows 7 means for users and how they can keep their computers running at peak performance.

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30 Dec: Geek Squad Agents reflect on 20th anniversary of Y2K

Andy Bork spent Dec. 31, 1999, at Geek Squad’s original precinct in Minneapolis, helping prepare for the yet-unknown impact of the so-called Y2K crisis.

“We had all hands on deck, waiting to see what would happen,” recalls Agent Bork, who was one of about 10 full-time Agents at the time.

The problem — made prevalent in headlines in the months leading up to the new year — was that computers only processed dates in two digits, which meant that the coming year 2000 would be indistinguishable from 1900.

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06 Aug: Geek Squad Agent donates kidney to colleague

You can work with people for years and not know much about them. Unless you’re like Katie Moran, a social butterfly who knows just about everyone at Best Buy’s Geek Squad City.

Katie, a Geek Squad Agent at the technology-repair facility in Kentucky, noticed that friend and colleague Agent Mike Beams was missing a lot of work.

“When it kept happening, I started asking him more questions about what’s going on,” Katie said.

She learned Mike was sick and getting sicker.

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09 May: Geek Squad Agents Save Choking Man at Minnesota Hotel

After wrapping up a busy day of meetings at the Best Buy headquarters on Tuesday, a group of Geek Squad Autotechs from across the country returned to their hotel to relax. Little did they know they were about to save a man’s life.

Ethan Kimmel of Portland, Oregon, and Nick Potter of Naples, Florida, were hanging out in the bar area, talking to some fellow Geek Squad Agents, when someone in the group pointed out what he thought was a man assaulting an older man about 20 yards away.